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Help Center

Find guides, support topics, and the hotel rules — everything you need to get help.

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Support topics

Browse guides and answers to common questions

The :hotel Way

Welcome to the :hotel Hotel, where fun and excitement are always around the corner! 🎉 To ensure that everyone has the best experience possible, we've created The :hotel Way - our special set of rules that keeps our community safe and friendly. 🌈<br/><br/>It's important to know that these rules and regulations can change without notice. As a member of our awesome :hotel community, you agree to follow these terms and conditions. 😊 If you don't, there may be sanctions applied to your account.<br/><br/>But don't worry! If you have any questions or concerns about The :hotel Way, our friendly Hotel Staff are always here to help. 💬 Now, go ahead and click the button below to read The :hotel Way and join us in creating a fantastic environment for all! 🚀

Laravel Way

Room Ads

Hey there, Laravel friends! 🌟 Did you know that you can make your room even cooler by displaying images in it? 😮 That's right! With room background furniture, you can embed images directly into your room on the hotel! 🖼️<br/><br/>However, by default, you won't have the furniture access or permission to do this. But no worries, you can apply for it! 🎉 All you need to do is submit a ticket and let us know why you'd like to have these awesome room ad rights. 📝<br/><br/>Once you've got the permission, you'll be able to customize your room and make it truly one-of-a-kind! 🌈 So go ahead and tell us why you need those rights, and let's take your room to the next level together! 🚀

Submit a ticket

Ban Appeals

If you think you've been unfairly banned from our super cool hotel, no worries - we're here to help! 🌟 All you need to do is submit a ticket 🎟️ and let us know what happened.<br/><br/>We'll check it out and give you a fair chance to return to the awesome world of Laravel! 🕺💃 So go ahead, share your side of the story, and let's get you back in on the fun! 😄

Submit a ban appeal

Something else?

We know that sometimes you might have questions, concerns, or just need a little help that doesn't fit into any specific category. No worries, we've got you covered! 🌟<br/><br/>For anything else that you need assistance with, simply select the 'Other' option when submitting a ticket. 📝<br/><br/>Our friendly and helpful Hotel Staff will be more than happy to get in touch and provide the support you need. 🤗 So go ahead, reach out to us for any reason, big or small, and let's make your Laravel experience the best it can be! 🚀

Submit a ticket

VPN Unblock

We know that sometimes you might need to use a VPN or proxy connection while visiting our fantastic hotel! 🏨 But since we want to keep our community safe and free from toxicity, we block these connections by default. 🛡️<br/><br/>However, we understand that there are exceptions, and we're here to help! 🌟 If you find yourself in one of these situations, you can request VPN unblocking:<br/><br/><div style='margin-left: 15px;'><strong>1.</strong> You're not using a VPN but still got flagged somehow. 🚩<br/><strong>2.</strong> You're at school or university and need a VPN to access Laravel. 🏫<br /><strong>3.</strong> You're on public connections that might be flagged as a VPN.</div> 📱<br/><br/>Please note that if using a VPN is optional for you, we usually deny the request. This is just to make sure we maintain a positive and friendly environment for all our users! 😄<br/><br/>To request VPN unblocking, simply submit a ticket with an explanation of your situation, and we'll do our best to help you out! Together, let's keep the Laravel Hotel experience amazing for everyone! 🎉

Submit Unblock request

Scam Reports

Hey Laravel buddies! 🎉 We know that sometimes, unfortunately, users might try to scam others out of their coins, diamonds, or furniture. 😢 But don't worry, we've got your back! We don't tolerate this kind of behavior, and we're here to help you report it. 🌟<br/><br/>Have you been scammed? 😨<br/><br/>If so, we're here to assist! Just follow the template below and include it in a ticket under the 'Scam Reports' option:<br/><br/><div style='margin-left: 15px;'><strong>1.</strong> Scammed by:<br/><strong>2.</strong> Date of Scam:<br/><strong>3.</strong> Items Scammed:<br/><strong>4.</strong> Evidence (if available):</div><br/><br/>Remember, it's important to be honest and true to yourself! 🌈 Nobody likes a trickster, and stealing won't make you rich - it makes you a criminal. 😔 By reporting scams, we can work together to keep the Laravel Hotel a fun, safe, and amazing place for everyone! 🎊

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Hotel rules

Please read these before hanging out in the hotel

General Rules

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The general rules of the hotel

  • 1.1Do not abuse the Call for Help (CFH) system; it should be used during emergency purposes only.
  • 1.10Do not disrupt events with explicit language or negative behavior.
  • 1.2Do not advertise other Habbo Retros; hotel links or purposely mentioning the name of another hotel with the intentions of advertising is not permitted.
  • 1.3Do not attempt to or scam credits or furniture from other users through betting, gaming, or trading.
  • 1.4Do not bully, harass, or abuse other users; avoid violent or aggressive behavior.
  • 1.5Do not disclose any personal information of another user (e.g., address, IP Address, phone number, school, private images etc.) without their consent.
  • 1.6Do not excessively repeat identical or similar statements (spamming).
  • 1.7Users are to not participate in any sexual, inappropriate, or generally objective acts towards other users without their prior consent.
  • 1.8Do not make rooms with inappropriate or abusive names.
  • 1.9Do not attempt to or successfully harm a user’s home internet connection.

Account Rules

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The general account rules on Habbo

  • 2.1Do not attempt to or give away, buy, sell, or trade your Habbo account and/or items for virtual items from another game, accounts from another game, cash, or vice versa without permission from an Administrator. This includes giving away, buying, selling or trading furniture/currency for Habbo furniture/currency or vice versa.
  • 2.2Do not create a username with an offensive name that is insulting, racist, harassing, or generally objectionable.
  • 2.3Do not evade an IP Address ban.
  • 2.4Do not share your account with other users.
  • 2.5Do not threaten to, attempt to, or hack other users accounts.
  • 2.6Do not create multiple accounts for the purpose of taking an advantage over gaining more in-game currency and/or rares of any kind.
  • 2.7Do not re-appeal your ban unless stated otherwise. This means if you re-appeal in 2 days after your first appeal was denied and you were told to re-appeal in 2-3 weeks, you will be banned from the forum as well as the hotel.
  • 2.8Accounts are limited to 2 per person. This means, only 1 Alt acc is acceptable. Anything more than this, will result in a full account wipe including credits, and rares.
  • Hotel

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    Hotel rules & guidelines

    • 3.1Do not attempt to or exploit errors of Habbo; report it to the Administration immediately.
    • 3.2Do not attempt to or refund your VIP Membership or donation to Habbo at any given time; all payments are final.
    • 3.3Do not intentionally give wrong or misleading information to staff members in reports about rule violations, complaints, bug reports, or support requests.
    • 3.4Do not make false statements against Habbo or any other part of its services.
    • 3.5Do not pretend to be a representative of Habbo. This includes mimicing, acting like them, and or claim to have staff powers.
    • 3.6Do not threaten to, attempt to, or use any scripts or third party software to enter, disrupt, or modify Habbo.
    • 3.7Non-harmful auto-typing, auto-clicking and other programs can only be used if you are the room owner or with permission from the room owner.